Our Workshops
Understanding how different cultural practices influence communication is essential for anyone who works in a multicultural environment.
CISOC can provide you with the strategies needed to master your intercultural communication, attain cultural competence or learn the skills to work as a community interpreter.
Our workshops include:
- Cultural Awareness Training
- Building a Culturally Competent Organization
- Working with a Multicultural Clientele
Cultural Awareness Training
Our Cross Cultural Communication workshop explores the meaning of culture and the ways it influences communication. The ability to recognize and respond appropriately to culture-based differences is the key to preventing disputes and misunderstandings.
The course will cover the following topics:
- Defining Culture
- Comparing Cultural Norms and Values
- Time and Time Consciousness
- The Family Unit Across Cultures
- Differences in Communication
- Tips for Effective Cross-Cultural Communication
Building a Culturally Competent Organization
Our Cultural Competence course is designed to help organizations develop a framework for managing diversity in the workplace. The program focuses on the practical application of the framework toward shaping organizational behaviours.
The course will cover the following topics:
- Developing a conceptual framework for cultural competence
- Performing organizational cultural competence self-assessments
- Creating capacity for valuing diversity and managing differences
- Institutionalizing cultural knowledge
- Creating a defined set of culturally appropriate principles and policies
- Implementing policies and procedures
- Evaluating cultural competency initiatives
Working With a Multicultural Clientele
Inter-cultural knowledge is one of the most critical factors underlying successful communication across diverse populations. The objective of the workshop is to equip participants with the practical skills needed to work effectively with a multicultural clientele.
The course will cover the following topics:
- Overview of Ottawa's changing demographics
- Understanding the impact of migration on new Canadians
- Reviewing Bennett's six stages of cultural adaptation
- Developing strategies for recognizing the stages of adaptation
- Developing positive cross-cultural relationships and interactions